5. Our service
Bitcashier offers a solution to payment processors, enabling them to provide an additional service to their clients by enabling them to receive payment for products in cryptocurrency. We enable online retailers to accept cryptocurrency as payment for goods or services, and process cryptocurrency payments that you receive from your clients. We are not a crypto exchange. Our Service is only available to businesses that sell a product or service. By using our Service, you authorise us to act as your agent so we may receive, hold and disburse funds or cryptocurrencies on your behalf and to take any and all actions that we think are necessary to provide the Service and to comply with applicable law.
We will from time to time enter into orders with you in accordance with your instructions issued through our API/GUI.
You agree and acknowledge that we own all rights, title and interest to and in the Service, the API/GUI, the associated software, technology tools and content, the Bitcashier website, the content displayed on the website, and other materials produced by and related to Bitcashier (collectively, the Bitcashier IP). You are only permitted to use the Service and the Bitcashier IP to accept and receive payments as permitted by these terms. When you accept these terms, we grant you a non-exclusive, revocable and non-transferable license to use the Bitcashier IP, without the right to sublicense. You shall not sublicense, distribute, transfer, copy, reproduce, download, display, modify or timeshare the Bitcashier IP or any portion thereof, or use the Bitcashier IP for commercial sale, sublicense, access or distribution. You shall not prepare any derivative work based on the Bitcashier IP, nor shall you translate, reverse engineer, decompile or disassemble the Bitcashier IP.
You may not use our API/GUI to send requests to receive any cryptocurrencies which are not expressly supported by Bitcashier. The cryptocurrencies which we support are Bitcoin and any other cryptocurrencies which we may notify you of from time to time (Cryptocurrency).
There is a minimum of EUR 100 per Cryptocurrency transaction on our platform.
We will not provide you with an individual cryptocurrency “wallet” as part of our Service or hold any cryptocurrencies on your behalf. You must have a digital wallet set up prior to engaging with us. We do not hold digital wallets on behalf of our clients. We will not enter into a transaction with you until we have details of your wallet.
We will allow you as a payments service provider to offer your clients a Cryptocurrency payment method for their products or services, enabling your clients to allow its customers to pay for products or services in Cryptocurrency. We will provide our Service to you by giving you access to our APU/GUI to enable you to establish a connection between your equipment and our system. You will use our API/GUI solely for the permitted purpose and not for any other purpose. The API/GUI is provided on an ‘as is’ basis and we do not warrant or represent that the API/GUI shall be:
free of bugs or error.
uninterrupted, secure, timely or error-free.
compatible with third-party software or equipment
Once your clients choose to pay in Cryptocurrency our GUI will display a quote for exchange of fiat currency into Cryptocurrency at the payment stage of the transaction which will be valid for 15 minutes. The ‘exchange rate’ will be as quoted to you via our API/GUI from time to time and may be subject to fast change. Once a transaction has been locked in, we will receive a notification to commit to the quoted exchange rate which will be recorded. This rate will be the finalised amount that will be traded. On receiving the quoted amount of Cryptocurrency into our wallet, we will immediately sell the Cryptocurrency for the exchange rate quoted. Any fiat currency then due to you (less any fees for our Service) will be paid to you within 5 business days. We will notify you about any changes to our fees for our Service by updating the fees schedule on the Bitcashier website.
If we do not receive the Cryptocurrency, we will not progress the trade. In the event of a dispute as to whether the Cryptocurrency has been sent to the correct address, we will independently engage a third-party provider who will derive data from a public database containing all Cryptocurrency transactions to determine the issue.
In the event that your client requests a refund, it is your sole responsibility to manage such request.
We reserve the right to refuse to accept any order by you at our sole discretion. We may refuse to cancel, process or swap any transaction or pending transaction as required by any applicable law or in response to a requirement or request or a regulator or any court of competent jurisdiction.
We are unable to reverse a Cryptocurrency transaction once it has been completed. You acknowledge that all executed transactions may not be cancelled, and you may not change or reverse any transaction.
You are solely responsible for paying any taxes which you might owe as a result of using the API/GUI in relation to the Service.
We will always endeavour to process any transaction as soon as we can, however there may be delays in our Service. If our Service is delayed by an event outside our control, then we will update you as soon as possible via the Bitcashier website and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract.
The Service is provided without warranty of any kind, either express or implied to the extent permissible under law. We do not represent that the Service will be available 100% of the time to meet your needs. Our usual service and support hours are 8.00am to 18.00pm from Monday to Friday in Lithuania where you can talk to a member of the team we may at our sole discretion arrange to provide the Service outside of these hours if requested. We will strive to provide you with the Service as soon as possible but there are no guarantees that access will not be interrupted, or that there will be no delays, failures, errors, omissions or loss of transmitted information.
We do not guarantee that our Service or website will be timely, reliable, error-free or free of any virus, worm, Trojan horse or other harmful components. Our Service may be discontinued due to down time and scheduled maintenances, power outages or equipment failure including the failure of third-party systems which we use to perform our Service. We shall have no liability for any loss or damage caused by any virus or other harmful materials that infects your computer equipment, computer programs, data or other proprietary materials due to your use of the Bitcashier website.
We reserve the right in our sole discretion to make changes, updates and modifications to the API/GUI at any time for any reason. You shall be responsible for reviewing and becoming familiar with any such changes and modifications.